SHIPPING & RETURNS

Shipping Policy

COVID-19 UPDATE:

Please note some orders are taking longer than usual whilst we adjust to the amended hours of our courier who are taking extra precautions during this time.  The work they do is so important to keep us all connected, and we are fully in support of the adjustments that have been made.

In-stock orders will continued to be shipped the next working day except where ordered on a Tuesday; those orders will be shipped on the second working day due to the COVID-19 changes. 

 

We will be continuing to take orders as usual, and thank you for your patience.

Shipping differs depending on the product that you have ordered. 

If you have ordered an in-stock product with no added details (such as a Greeting Card), they will be shipped the next working day. 

If you have ordered a bespoke item, or something that has added details (such as a Save the Date Card) the shipping information will be included on your confirmation email. 

Return & Exchange Policy

I pour my heart into everything I create for you, so hopefully there will be no need for returns. If you do have any issues, please contact us directly at Enquiries@drawgina.co.uk to see if we can resolve it. 

Please note we cannot accept returns on any bespoke items, as we are a small independent shop and that would hurt the business. However, I do take every care when creating your product, and will send you examples and mock ups before anything goes to print, so you will get plenty of opportunity to tweak or amend prior to receiving your product and make sure you're 100% happy before it gets to you. 

Thank you for understanding!

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